Hi, I'm Irina
I'm a UX Writer and Conversation Designer with over 4 years of experience. Have a background in content marketing and media. Passionate about Fintech, chatbots, and AI.

Outside of work, I pet my cat, play an occasional tennis game, enjoy blues-ish music, modernist architecture, and a nice glass of wine.
Publications & appearances
Selected works
Conversation Design project
"How to add a card to Apple Pay or Google Pay" scenario for Tinkoff Junior chatbot
Shook the scenario up and reduced the number of chatbot-to-human handoffs by approx 10%. The story of how thorough research pays off.

(more coming soon)

Other works
Wanna make something great together? Feel free to drop me a line
ir.silyanova@gmail.com
Made on
Tilda