Hi, I'm Irina
I'm a UX Writer and Conversation Designer with over 4 years of experience. Have a background in content marketing and media. Passionate about Fintech, chatbots, and AI.

Outside of work, I pet my cat, play an occasional tennis game, enjoy blues-ish music, modernist architecture, and a nice glass of wine.
Publications & appearances
Selected works
Conversation Design project
"How to add a card to Apple Pay or Google Pay" scenario for Tinkoff Junior chatbot
Shook the scenario up and reduced the number of chatbot-to-human handoffs by approx 10%. The story of how thorough research pays off.
Learn more

(more coming soon)

Other works
BLOG POSTS

For Surf, an outsource mobile app development agency:

For SendPulse, a multi-channel marketing automation platform:

For eLama, an online advertising management platform:
Wanna make something great together? Feel free to drop me a line
ir.silyanova@gmail.com
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